Job Description

 Why Northwest Health?

We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Team members across our organization enjoy working in team environments and making a difference in the health and well-being of the patients they serve. Their efforts are rewarded through numerous recognition programs and our affiliates also offer team member benefits, including:

Competitive compensationPaid time off plans for vacations, holidays and illnessHealth insurance, including coverage for medical, dental, vision and prescription drugs401(k) retirement planEducation & student loan assistanceLife and disability insuranceFlexible spending accounts

About Northwest Arkansas

Northwest Arkansas is one of the fastest growing and most dynamic regions in America—a perfect blend of urban sophistication and small town charm.  If you aren’t local and haven’t already discovered this, check out www.northwestarkansas.org to see why NWA keeps winning awards as a best place to live!

Job Summary

The Patient Navigator - RN provides guidance, support, and education to patients and their families throughout the continuum of care. This role assists in coordinating care, overcoming barriers, and facilitating communication among patients, caregivers, and healthcare providers. The Patient Navigator collaborates with interdisciplinary teams, community resources, and support services to ensure a seamless and patient-centered healthcare experience.

Essential Functions

Serves as a primary point of contact for patients, families, and caregivers from diagnosis through the end of treatment, providing ongoing support and assistance.Assesses patients’ medical, emotional, and socioeconomic needs, addressing barriers to care and coordinating solutions to enhance treatment adherence and outcomes.Provides patient education, addressing concerns about treatment, potential side effects, and management strategies to improve understanding and quality of life.Facilitates communication between patients, caregivers, and healthcare providers, ensuring timely and accurate information sharing.Acts as a patient advocate, collaborating with multidisciplinary teams to improve services, reduce delays, and optimize the time from diagnosis to treatment.Coordinates referrals to support services such as social workers, financial counselors, dietitians, and community resources, including transportation and support groups.Assists patients with insurance-related matters, including completing forms and obtaining financial assistance as needed.Develops, updates, and provides educational materials for patients and caregivers, maintaining a library of resources tailored to patient needs.Tracks patient progress throughout the care continuum, addressing concerns and adjusting plans as necessary to meet evolving needs.Performs other duties as assigned.Complies with all policies and standards.

Qualifications

3-5 years of clinical nursing experience required1-3 years of experience in patient navigation, care coordination, or case management preferred

Knowledge, Skills and Abilities

In-depth knowledge of patient navigation, care coordination, and nursing principles.Strong communication and interpersonal skills to interact effectively with patients, families, and healthcare providers.Ability to assess and address barriers to care, demonstrating empathy and problem-solving skills.Knowledge of community resources and support services to address patient needs holistically.Proficiency in patient education, including developing materials and conducting teaching sessions.Organizational skills to manage multiple priorities and coordinate services across the continuum of care.Familiarity with insurance processes, financial assistance programs, and healthcare regulations.

Licenses and Certifications

RN - Registered Nurse - State Licensure and/or Compact State Licensure requiredBCLS - Basic Life Support required

 

INDNUR