Patient Navigator-PD
Catholic Health Services
Overview Good Samaritan Hospital Medical Center is a 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health Services of Long Island. With almost 900 physicians on staff, and a level II Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and fosters a team that’s focused on evidence based practice, continual learning and exceptional quality of care. Job Details The Patient Care Navigator works collaboratively with the Bariatric Coordinator/ Wound Care Director to navigate the patient’s pathway pre-operative and post-operative bariatric surgery. The primary focus is to schedule patient’s visits with the required specialist/testing to maintain the flow of pre-operative surgery clearances and continue the communication via call backs with the pre and post-operative patients to assure pre and post-operative follow up is consistent with GSHMC guidelines and MBSAQIP standards. The dedicated phone line to be answered timely with documented communication. Patient charges reconciled. To be able to educate and connect patients in and to primary care usage, overall wellness and accessing community services. Responsibilities: Be continuously up-to-date and knowledgeable about available community services and establish and maintain relationships with community based organizations. Conduct motivational interviews to identify social determinants and needs. Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement. Using Patient Activation survey/tools, help patients set personal goals and a plan based on their level of activation. Educate and link patients to insurance options, primary care providers, and navigate them to community based services and other resources. Provide patients and families’ education and literature on wellness, adopting healthy behaviors and available community services. Assist patients with completing survey forms, applications and registration forms. Provide referrals and make appointments for services (including social services, health homes, doctors’ appointments, etc.) as appropriate and follow up with individuals ensuring they attend appointments. Timely recording of information in the patient record and other software as needed. Record, collect, analyze and report out on data. Attend regular staff meetings, trainings and other meetings as requested. Requirements: High School Diploma or its equivalent. Bachelor’s degree in Health Care, Population Health or other related discipline, preferred. Strong leadership qualities, problem solving and analytical skills. Written and oral fluency in English; Spanish a plus. Basic computer skills. Basic knowledge of Excel preferred. Good communication skills, such as listening well, and using language appropriately. Ability to work independently required. Salary Range USD $27.35 - USD $35.00 /Hr. This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits. At Catholic Health Services of Long Island your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.
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