Job Summary

Coordinates patient care and maximizes patient satisfaction and experience. Partners with care providers to serve as a liaison to ensure effective communication with patients.

Job Duties Provides discharge information.Partners with providers to ensure a smooth transition at discharge to home or other facilities as required.Ensures additional resources are made available for the patient as needed.Effectively collaborates with other healthcare providers and non-Geisinger employees in coordinating and implementing the patients plan of care.Maintains systems and processes to assure timely follow-up and surveillance of a defined group of patients.Serves as liaison with clinical and administrative personnel.Establishes point of contact for referring providers to create immediate access to provider templates.Develops and implements efficient patient navigational procedures.Investigates patient concerns including billing, appointment access, perception of care, physician issues and communication problems.Develops, maintains, and audits standard operating procedures of patient access and utilization process.May provide administrative support as needed.

Work is typically performed in a clinical and office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Hours: Days

Required Experience:  Minimum of 2 years of related experience.

Benefits of working at Geisinger: 

Full benefits (health, dental and vision) starting on day one Three medical plan choices, including an expanded network for out-of-area employees and dependents  Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)  Company-paid life insurance, short-term disability, and long-term disability coverage  401(k) plan that includes automatic Geisinger contributions  Generous paid time off (PTO) plan that allows you to accrue time quickly  Up to $5,000 in tuition reimbursement per calendar year  MyHealth Rewards wellness program to improve your health while earning a financial incentive  Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.  Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance 

Education High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred) Experience Minimum of 2 years-Related work experience (Required) Skills Customer Service; Clerical I; Working Independently; Multitasking; Medical Records Systems; Interpersonal Communication About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.