Principal Accountabilities: (including but not limited to)

· Serve as the first point of contact for newly referred oncology patients.

· Coordinate and schedule initial orthopedic oncology consultations, diagnostic procedures, and follow-up appointments.

· Initiate and obtain insurance prior authorizations for oncology-related services (e.g., imaging, procedures, infusions).

· Collaborate closely with physicians, nurse navigators, schedulers, and financial counselors to ensure timely access to care.

· Communicate with patients to review upcoming appointments, documentation needs, and insurance approvals.

· Maintain accurate documentation in the electronic medical record (EMR).

· Monitor scheduling timelines and insurance authorization status to prevent delays in care.

· Identify and escalate barriers to care such as insurance denials, scheduling conflicts, or transportation needs.