Responsibilities

This is an onsite position in our Phoenix, AZ Virtual Care Base Command Center.

Position Summary:

The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN sending physician or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.

Core Duties:

Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager Patient Logistics RN and physician ordersFacilitates the transfer of patients to the appropriate facility and unitIdentifies potential problems and brings them to the attention of the Supervisor ANS and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care settingCommunicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unitDocuments activities clearly and accurately to promote effective communication with members of the care team including Transfer Center Hospital EDs Hospital Units Leadership and receiving facilities.Uses effective communication skills with colleagues customers physicians and care team members both internal and external to facilitate the timely placement of patientsWillingly provides and accepts direct constructive feedback to and from colleaguesVerbalizes knowledge and support of Dignity Health and department Mission and Vision statements.Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer vendor and patient expectations and strives to exceed themActively participates in and encourages others to utilize creative and innovative approaches to accomplish dutiesPerforms duties in a self-directed manner with minimal supervision or direction
Qualifications

Required Experience

1 plus year of experience in health care setting in an acute hospital setting; preferably in patient placement or transfer center capacityProven proficiency with all Google Suite products.Excellent verbal and electronic communication stills including professional telephone and email etiquetteMust have the ability to coordinate effectively with a variety of customers including providers hospital and office staff health plans medical groups internal departments community resources and peers.Knowledge of levels of care and basic medical terminology

Preferred Qualifications:

MA, CNA or equivalent experience in a health care setting2+ years working in a healthcare settingFamiliarity with Cerner and TeleTracking

Minimum Knowledge, Skills and Abilities Required

Experience in health care setting, preferably in bed control and/or transfer center capacityMust have the ability to coordinate effectively with a variety of customers including providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers.Knowledge of levels of care and basic medical terminologyAbility to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environmentExcellent organizational and communication skills and ability to meet timeframesAbility to learn quickly and retain complex informationAbility to multi-task and prioritize Detail orientedFlexible and adaptable to changePulling Up to 20 lbs. of force to initiate and/or maintain OccasionallyLifting Up to 20 lbs. OccasionallyOverview

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.