Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Guest Services Assistant, you will be stationed at an information desk providing customer service by giving directions to patient rooms and other hospital areas while also assisting with patient mobility needs, including pushing wheelchairs and escorting patients to appointments. In this role, you will serve as a local resource for visitors and ensure a safe environment for patients, guests and caregivers. **A caregiver in this role works day/evening/weekend shifts varying from 7:00 a.m. - 8:00 p.m. with holiday requirements.** A caregiver who excels in this role will: + Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. + Greet, welcome and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport. + Access patient information to confirm appointment times, appointment locations and room numbers. + Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. + Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. + Correct and/or report safety, maintenance, and cleaning needs. + Respond to Code Blue and Code Red emergencies with appropriate equipment. + Coordinate patient needs with other departments. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED + Basic computer skills: Epic, Outlook and other internal systems + Two years of experience in a customer service role with at least one year of providing face-to-face customer service + Ability to function with empathy, friendliness and professionalism when interacting with patients and guests + Ability to push wheelchairs and transport patients to appointments Preferred qualifications for the ideal future caregiver include: + Associate's degree + Excellent customer service skills **Physical Requirements:** + Manual dexterity to operate office equipment. + Requires frequent data entry, standing, walking, and sitting. + Normal or corrected vision, hearing, speech. + Excellent hand/eye coordination. + Lift up to 25 pounds. + Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. **Personal Protective Equipment:** + Follows Standard precautions using personal protective equipment. **Pay Range** Minimum hourly: $15.00 Maximum hourly: $18.44 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities