Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital's values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world. The Patient Guest Services Assistant I will serve as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Union Hospital. Cleveland Clinic will support you as you participate in Red Coat training, enhance your customer service skills and advance your career by offering tuition reimbursement and ample opportunity for learning and growth. **A caregiver in this position works varying shifts from 6:30AM-5:00PM.** A caregiver who excels in this role will: + Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. + Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport. + Access patient information to confirm appointment times, appointment locations and room numbers. + Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. + Correct and/or report safety, maintenance and cleaning needs. + Respond to Code Blue and Code Red emergencies with appropriate equipment. + Coordinate patient needs with other departments. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED + Basic computer skills (e.g., Epic, outlook, and other internal systems) + Two years of experience in a customer service role with at least one year providing face-to-face customer service Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Normal or corrected vision, hearing and speech. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities