What We Offer Hours and Shift: Part Time - Friday, Saturday & Sunday 8AM - 4PM Patient Financial Navigator / Birth Certificate Clerk Position Summary The Patient Financial Navigator / Birth Certificate Clerk is responsible for assisting patients and families with financial counseling, insurance eligibility, and enrollment while ensuring accurate and timely completion of birth certificate documents and related legal forms. This position provides compassionate, patient-focused support in navigating financial resources and completing vital records in accordance with hospital policy and state regulations. Key Responsibilities Patient Financial Navigation + Provide financial counseling to patients and families regarding insurance coverage, estimated charges, and payment options. + Verify insurance benefits and communicate coverage details to patients. + Screen patients for Medicaid, CHIP, marketplace plans, and hospital financial assistance programs. + Assist families with completing applications for financial assistance and government-sponsored insurance programs. + Coordinate with billing, registration, and clinical departments to resolve financial or insurance issues. + Document all interactions and maintain patient confidentiality in accordance with HIPAA guidelines. Birth Certificate & Vital Records + Collect, verify, and input birth information into the state vital records system. + Ensure accuracy of parent information, legal documents, and newborn data. + Guide parents through completion of forms such as Acknowledgment of Paternity (AOP). + Prepare and file birth certificate documentation within required timelines. + Process corrections, amendments, and special case filings as needed. + Serve as a liaison between the hospital and state/county vital records offices. + Education: High School Diploma or GED, required. + Experience: Minimum 3 years related in registration, insurance verification, financial counseling, and/or patient accounting, required. Minimum 1 year experience in hospital or healthcare setting, required. + Licensure/Certification: Notary Public Certification within 6 months of hire, required. + Additional skills required: Personality traits of patience, empathy and compassion. Excellent written and verbal communication skills required. Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast paced environment. Willing to work and contribute in a team environment. Ability to balance and prioritize multiple tasks. Ability to work under pressure and in collaboration with a variety of individuals in various positions. Flexible to change. Listens effectively. Ability to navigate a computer while on telephone. Demonstrates advanced knowledge of Billing/Finance processes, practices and concepts, registration, insurance verification and benefits, managed care and government payors. Basic accounting. Knowledge of Medical terminology and/or Medical claims. Demonstrates ability in customer service problem resolution and relationship building. Must type 40 wpm minimum. Excellent analytical skills. Expected to become proficient in epic and legacy practice management systems with successful completion of all related competencies. Ability to drive/travel to multiple facilities/locations as needed. + Additional skills preferred: Thorough knowledge of Federal and State laws as they apply to charity care, agency assistance, and debt collection preferred. EPIC software experience. Job Opening ID 126352