Job Summary Hours: Wednesday - Sunday 7:30AM - 4:00PM Location: Forsyth Medical Center Role Overview: The Patient Financial Navigator serves as a critical liaison between patients, hospital administration, and external agencies to streamline the financial and administrative processes related to patient care. With a specialized focus on birth certificates, this role ensures timely, accurate issuance and retrieval of birth records while providing exceptional customer service to new parents and families. Key Responsibilities: Assist new parents and families in understanding the process and requirements for obtaining birth certificates. Facilitate the submission, tracking, and delivery of birth certificate applications in compliance with local and state regulations. Collaborate closely with hospital departments, including medical records and administration, to ensure accuracy of birth information. Provide empathetic, clear, and timely communication to families regarding status updates, documentation needs, and financial obligations. Navigate and resolve patient billing concerns including insurance inquiries and payment plans. Maintain detailed records of patient interactions, documentation, and transactions while safeguarding patient privacy. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications Education: High School Diploma or GED, required. Experience: Minimum 3 years related in registration, insurance verification, financial counseling, and/or patient accounting; required. Minimum 1 year experience in hospital or healthcare setting, required. Licensure/Certification: Notary Public Certification within 6 months of hire, quired. Additional Skills Required: Personality traits of patience, empathy and compassion. Excellent written and verbal communication skills required. Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast paced environment. Willing to work and contribute in a team environment. Ability to balance and prioritize multiple tasks. Ability to work under pressure and in collaboration with a variety of individuals in various positions. Flexible to change. Listens effectively. Ability to navigate a computer while on telephone. Demonstrates advanced knowledge of Billing/Finance processes, practices and concepts, registration, insurance verification and benefits, managed care and government payors. Basic accounting. Knowledge of Medical terminology and/or Medical claims. Demonstrates ability in customer service problem resolution and relationship building. Must type 40 wpm minimum. Excellent analytical skills. Expected to become proficient in epic and legacy practice management systems with successful completion of all related competencies. Ability to drive/travel to multiple facilities/locations as needed. Additional Skills Preferred: Thorough knowledge of Federal and State laws as they apply to charity care, agency assistance, and debt collection preferred. EPIC software experience. Job Opening ID 75168