Position Summary

Assists patients and their representative(s) in obtaining Medicaid. Discusses available programs and assists patients in understanding their financial responsibility. Supports and assists patients and their representative(s) with necessary forms and documentation.

Minimum Qualifications Work Experience Two years of experience in a Hospital Financial Counselor or similar position preferred.
Education Bachelor’s degree preferred.
Certifications/Licensure

KYNECTOR Certification required within 1 month of hire or placement.

Job Specific Performance Standards The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.
  Visits patient room and conducts interview with patient and/or representative to determine if patient is Medicaid eligible. Enters data into Medicaid site during interview to determine eligibility. Assists patients on phone calls between patient and DCBS representatives in the completion of the Medicaid application process. Discusses with patient the complete Medicaid process to manage expectations of patient regarding issuance of cards, claim payment, and answer questions regarding Medicaid. Acts as liaison between patient and relevant programs in obtaining needed information. Informs patient of financial aid programs and assist patient or representative in the completion of financial aid forms. Reviews Financial Assistance applications for accuracy. Records and maintains complete documentation of activities performed during Medicaid or financial assistance process.