The Patient Financial Advocate builds connections with patients and ensures they are screened for assistance while providing guidance on available resources like Medicaid and financial assistance. This role includes in-person (i.e., in office, at bedside or pre-service) financial assessments, estimates creation, payment collection, and patient education at ProMedica hospitals. The Patient Financial Advocate ensures proper follow-up, documentation, and compliance with ProMedica’s policies and procedures.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Keep ProMedica’s mission, “To improve your health and well-being,” as the foundation of employment.
2. Demonstrate personally and foster a work environment that includes ProMedica’s Values, Compassion, Innovation, Teamwork, and Excellence.
3. Provides excellent service and prompt support to ensure quality of patient care and experience.
4. Responsible for daily management of patient interviews to assess patient liability, creating estimates prior to service, completion of financial screening for Medicaid and charity discounts, and education of payment options to resolve financial obligation that results in financial clearance for services.
5. Help patients in following through with the necessary paperwork and verifications for eligibility with a payer source.
6. Coordinate with external vendors as well as internal departments to ensure insurance eligibility or government programs are reviewed and pursued.
7. Communicates resolutions on issues, helps to review workflow improvements for efficiencies, implement processes, and aid with training new team members.
8. Other duties as assigned.