We are seeking a Patient and Family Concierge (PFC) to join our team! This position involves answering phones, preparing patient charts for tests, scheduling follow-up appointments for discharged patients, and ensuring patient comfort by providing water, changing linens, and keeping personal items within reach. The schedule includes rotating days, evenings (until 10:30 p.m.), weekends, and holidays, with 12-hour shifts starting at 6:00 a.m. and ending by 10:30 p.m. If you are passionate about patient care and thrive in a dynamic hospital environment, we encourage you to apply and make a meaningful impact. **Responsibilities:** + Welcome and escort patients and visitors to correct locations. + Provide hospital info and issue parking passes and scooters. + Track patient belongings at admission. + Clean and organize patient rooms and public areas. + Restock supplies and change linens. + Report maintenance issues. + Prepare and serve meals per dietary orders. + Deliver trays and confirm patient identity. + Safely transport patients, equipment, and specimens. + Disinfect and inspect transport equipment. + Set up, sanitize, and test telehealth carts. + Order and stock unit supplies and equipment. + Monitor inventory, expiration dates, and temperature logs. + Answer phones, respond to call lights, and assist patients. + Follow safety protocols and report incidents. + *Performs in accordance with all other system-wide competencies/behaviors. + *Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**