Building Location:32nd Avenue Building

Department:1006420 PATIENT EXPERIENCE - EH SS

Job Description:The Patient Experience Transformation Partner supports the VP Of Patient Experience in the development of enterprise-wide patient experience strategy. Develops operational plans, initiatives and programs that support the implementation of the patient experience strategy at the system and operational unit levels. Fosters and supports a culture where Essentia Health patients feel safe and cared for.

Education Qualifications:

Key Responsibilities:

Develops trusting relationships across the organization necessary to communicate and carry out patient experience strategy and operational plansLeads change and understands the principals of change managementCollaborates and connects with system teams including Quality, Nursing, Risk and others to understand the interdependencies of their performance in an effort to advance the patient experienceCommunicates proactively with leaders throughout the system (all levels and disciplines) and evaluates patient experience performance data to identify trends and opportunities for improvementEstablishes data strategy with leaders and colleagues, including goal-setting and appropriate action planning to drive and support sustainable changeProvides clear and concise communication that propel resultsAnalyzes patient and physician experience data and trends and makes recommendation decisions to senior leadership and management on improvement strategies in their areas utilizing formal and informal feedback mechanismsProvides direction and leadership to achieve the best experience for patients and their familiesAligns service expectations with the operational initiatives of the organizationStays abreast of the latest trends and evidence based best practices in patient experienceCollaborates with senior leaders to complete operational plans, budget expectation and productivity targets

Educational Requirements:

Bachelor's degree

Required Qualifications:

2 years experience in patient experience with knowledge of service excellence and processesExperience with small group facilitation and presentation skillsExperience with analyzing, interpreting and communicating data to enhance processExperience working closely with other department managers regarding operations and processes to optimize the patient experience strategies

Preferred Qualifications:

Certified Patient Experience Professional (CPXP)Proficient in data visualization and able to utilize software, including, but not limited to PowerPoint and Excel to create meaningful executive summaries and other materials as needed to support a client’s improvement journeyProcess excellence and/or lean, six sigma certificationsRegulatory backgroundExcellent verbal and written communication skills reporting to senior leadershipAnalytical skills necessary to collaborate with department heads, supervisors, senior management, Board of Trustees members and others in evaluating problems and conducting improvement projects Ability to thrive in an ambiguous environments and circumstances

Licensure/Certification Qualifications:

FTE:1

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline:

Compensation Range:

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Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.