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Exemption Status:

Non-Exempt

Schedule Details:

Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, On Call - Required

Scheduled Hours:

Varies

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

25080 - 2364 Communications Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Position Summary: 

Performs a variety of duties involving the transportation of patients throughout the hospital. Collects and delivers items to and from areas including, but not exclusive of, the Laboratory, Pharmacy, CSS, Materials Management, and patient care areas. 

Major Responsibilities: 

Escorts ambulatory patients. Transports patients by wheelchair, stretcher or bed. Prior to transport, verifies identification of all patients assigned by checking for 2 identifiers and reviews the ticket to ride. Notifies RN/caregiver if discrepancy on forms.  To ensure patient comfort and safety during transport process, monitors and responds to basic patient needs before, during and after transport. Communicates with patients throughout transport event. Provides appropriate handoff communication when patient is delivered to receiving unit. Delivers stretchers, beds, and wheelchairs as needed. Disinfects transport vehicles and ancillary equipment as needed. Transports patient specimens to the Lab, Pathology, and blood products to/from the Blood Bank; soiled items to CSS. When handling soiled items and/or body fluids, applies the same infection control guidelines as used in patient transport. Delivers other materials such as medications, supplies, sterile items, and miscellaneous items/equipment as required. Checks E-cylinders (portable O2 tanks) for content; distributes/exchanges E-cylinders throughout the hospital. Interacts with EPIC Transport dispatch system via iPhone 6 (“Rover”) for job assignment and self-progression through task-to-task completion. May participate in Emergency Department triage transport assignment during mass casualty disaster situations; this includes assist in transport of trauma patients and transport of deceased victims to the morgue. May assume the role of dispatcher if trained and as directed. Cross train on Courier and Switchboard if applicable. 

Standard Staffing Level Responsibilities: 

Complies with established departmental policies, procedures, and objectives. Attends variety of meetings, conferences, seminars as required or directed. Demonstrates use of Quality Improvement in daily operations. Complies with all health and safety regulations and requirements. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.  Maintains regular, reliable, and predictable attendance. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. 

 Position Qualifications: 

License/Certification/Education: 

Required: 

Requires High School or equivalent education.

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Experience/Skills: 

Required: 

Basic Life Support (BLS) Certification within 6 months of hire. Ability to read, write, and understand English. Good inter-personal skills and a customer service orientation to maintain a collaborative, patient focused effort between patient transportation and other hospital departments. 

Preferred: 

Six months’ experience in a hospital environment. Unless certification, licensure, or registration is required, an equivalent combination of education and experience which provides proficiency in areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible Manager and Lead will review competencies with position incumbents. 

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Physical Demands and Enviromental Conditions  

Work is considered Medium. Position requires pushing heavy objects including patients in beds, lifting up to 25-30 lbs. and being on feet for considerable periods of time indoors in a normal patient care environment. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.