Title: Patient Engagement Specialist Location: 100% remote - EST time zone Duration: 4 month contract, full-time hours Pay Rate: $20-24/hour depending on experience Start Date: ASAP Responsibilities: • Be familiar with the purpose, telephone source document, goals/timelines and scheduling for all applicable trials • Review volunteer’s, current medications, and study status and compliance with the protocol per the source document. • Conduct telephone calls per protocol as directed for protocol specified visits completing source • Use clinical trial management system and study specific telephone screening scripts to: • Review and update volunteer information • Take a careful history, reviewing volunteer’s pertinent medical history • Review volunteer’s current medications to determine if any changes since last visit. • Schedule and reschedule appointments as directed • Escalate clinical questions to appropriate individuals as needed • Learn the medication categories that may be excluded in each protocol. • Stay abreast of protocol amendments and how they affect phone calls • Work with Study Coordinators to achieve goals and deadlines for each study • Additional duties and projects as assigned Qualifications: • High school diploma, some college preferred. • Ability to learn clinical trial management software and eSource technology. • Medical background or familiarity with medical terminology • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Ability to prioritize tasks and to delegate them when appropriate. Ref: #568-Clinical System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.