**Job Description** The Patient Engagement Coordinator/ Medical Adherence Coordinator is responsible for engaging patients in care through a data-driven approach to prevention, chronic disease management and medication management through the medication adherence program. The Coordinator will work with primarily low-risk patients, but may interact with moderate risk patients, and will be supported by the clinical pharmacists, nursing and social work resources to ensure that patients are able to access the care they need. The Coordinator develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team as well as pharmacies and community-based resources to improve health outcomes. The Patient Engagement Coordinator reports to the Senior Director of Condition Management and Population Health and Clinical Pharmacy Manager of Population Health. **Qualifications** + Bachelors degree, preferably in a health-related profession or combination of applicable experience and education. + 1-3 years relevant experience in healthcare, patient navigation or related field preferred. + Fluency in English; Fluency in Spanish a plus. + Intermediate skills using Microsoft Office. + Familiarity with electronic medical record and scheduling systems. + Effective communicator excellent written and verbal communication for use with patients, staff, and vendors. + Organized detail-oriented; consistently meets and tracks timelines and objectives. , E01 - Partner MSO Services - MSH, Mount Sinai Hospital **Responsibilities** + Conduct patient and pharmacy calls to close medication adherence care gaps. + Engage patients in conversations to assess medication adherence, identify barriers, and provide education on the importance of consistent medication use. + Assist patients with navigating pharmacy services, including home delivery services. + Collaborate closely with pharmacists, pharmacy interns, and other clinical team members to escalate cases requiring additional clinical intervention or support. + Conduct outreach calls to patients, caregivers, and pharmacies to confirm medication access, resolve prescription issues, and coordinate refills. + Document all patient interactions, adherence assessments, and follow-up actions accurately in the electronic medical record (EMR). + Track and report patient adherence trends, providing feedback to the care team to inform program improvements. + Support other patient engagement initiatives within the ambulatory pharmacy or population health teams as assigned. + Works to improve patients’ experience before, during and following engagement with the health system toprovide care continuity. Interacts with patients and caregivers as appropriate to ensure continuity of care,supportadherencetocareplans, andidentifybarriers thatpreventadherencetocareplans. + Followsthepatient’sprogress,identifiespotentialconcerns,andcollaborateswithcareteammemberstoovercomesocial,financialor medicalbarriers. + Assistsinmedicalrecordchartreviewsforthepurposeofqualityaudits,andassistsinthecollectionofpatientinformationfor externalproviders, labs, andhospitals. + Educatespatientsregardinghowtonavigatethroughoutthehealthsystem. + Wheredeemedneeded,mayspendtimehelpingpracticeswithclinicalworkflowsanddisseminationofbestpractices. + Performsotherdutiesasrequired. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64526.72 - $68640 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.