The Veterinary Patient Care Coordinator acts as a crucial link between clients, veterinarians, and other hospital staff, ensuring smooth patient flow and efficient communication. This role involves a mix of administrative and clinical tasks, requiring strong communication, organizational, and problem-solving skills. 

Key Responsibilities:

Patient Flow Management:

Guiding clients and patients through the clinic, ensuring efficient movement between waiting rooms, exam rooms, and treatment areas. 

Client/Doctor Communication:

Facilitating clear and timely communication between clients and veterinarians, addressing concerns and providing updates. 

Administrative Tasks:

Processing payments, managing financial information, maintaining patient records, and assisting with discharge appointments. 

Nursing Care Support:

May involve assisting with basic patient care tasks, such as monitoring vital signs, administering medications under supervision, and maintaining a clean and organized environment. 

Teamwork and Collaboration:

Working closely with veterinary technicians, doctors, and other staff to ensure optimal patient care and a positive client experience. 

Essential Skills:

Excellent Communication Skills: Both verbal and written, to effectively interact with clients, doctors, and staff.  Strong Organizational Skills: To manage appointments, records, and patient flow efficiently.  Problem-Solving Skills: To address client concerns and resolve issues related to patient care.  Empathy and Compassion: To create a welcoming and supportive environment for clients and their pets.  Knowledge of Veterinary Terminology: Familiarity with common medications, procedures, and medical conditions.  Computer Proficiency: Experience with veterinary practice management software preferred but not required.

As the Patient Care Coordinator, you will: 

Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status  Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times  Coordinate patient flow between multiple specialties  Facilitate discharge appointments for all services  Perform patient discharges in coordination with the technical team  Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges 

*Minimum of 12 months' experience in a medical/veterinary office setting required.

Full insurance and benefits package available for all full-time staff.