Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkJoin us at Backus Hospital as we live our values every day As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated careJob SummaryThe Patient Care Technician PCT in the Behavioral Health Emergency Department plays a vital role in supporting patients experiencing acute psychiatric or behavioral health crises Working in a fastpaced teamdriven environment the PCT provides direct patient care assists with clinical tasks and supports the interdisciplinary team in ensuring a safe therapeutic and compassionate care experience The role requires strong communication skills emotional resilience and the ability to engage patients of all ages in crisisThis entry level position performs in a high activity work environment with multiple priorities and necessitates flexibility in schedulingKey ResponsibilitiesDirect Patient CareAssist patients withActivities of Daily Living ADLsincluding bathing dressing hygiene eating and mobilityProvide supportive care tochildren adolescents adults and geriatric patientswith varying behavioral health needsSupportfall prevention efforts including monitoring safe ambulation and environmental safety checksAssist patients experiencingsubstance use or withdrawal offering observation engagement and support as directed by clinical staffClinical SupportPerform and assist with clinical skills such asVenipunctureSpecimen and laboratory collectionPointofcare testingas requiredDocument patient observations and care activities accurately and promptly in the electronic medical recordBehavioral Health SupportUtilizeCrisis Prevention Institute CPItechniques to safely manage escalating behaviors throughVerbal de escalationTherapeutic engagementNonphysical intervention methodsProvide ongoing patient observation including performing safety checksor continuous monitoring for highrisk patientsBuild rapport with patients to encourage trust cooperation and participation in careSafety Team CollaborationActively support the Behavioral Health Emergency Departmentrsquos mission to provide safe and compassionate care to individuals in crisisCollaborate closely with nurses providers social workers and security personnelParticipate in rapid response and emergency situations following unit protocolsWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkJoin us at Backus Hospital as we live our values every day As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated careJob SummaryThe Patient Care Technician PCT in the Behavioral Health Emergency Department plays a vital role in supporting patients experiencing acute psychiatric or behavioral health crises Working in a fastpaced teamdriven environment the PCT provides direct patient care assists with clinical tasks and supports the interdisciplinary team in ensuring a safe therapeutic and compassionate care experience The role requires strong communication skills emotional resilience and the ability to engage patients of all ages in crisisThis entry level position performs in a high activity work environment with multiple priorities and necessitates flexibility in schedulingKey ResponsibilitiesDirect Patient CareAssist patients withActivities of Daily Living ADLsincluding bathing dressing hygiene eating and mobilityProvide supportive care tochildren adolescents adults and geriatric patientswith varying behavioral health needsSupportfall prevention efforts including monitoring safe ambulation and environmental safety checksAssist patients experiencingsubstance use or withdrawal offering observation engagement and support as directed by clinical staffClinical SupportPerform and assist with clinical skills such asVenipunctureSpecimen and laboratory collectionPointofcare testingas requiredDocument patient observations and care activities accurately and promptly in the electronic medical recordBehavioral Health SupportUtilizeCrisis Prevention Institute CPItechniques to safely manage escalating behaviors throughVerbal de escalationTherapeutic engagementNonphysical intervention methodsProvide ongoing patient observation including performing safety checksor continuous monitoring for highrisk patientsBuild rapport with patients to encourage trust cooperation and participation in careSafety Team CollaborationActively support the Behavioral Health Emergency Departmentrsquos mission to provide safe and compassionate care to individuals in crisisCollaborate closely with nurses providers social workers and security personnelParticipate in rapid response and emergency situations following unit protocolsSkills QualitiesAbility to thrive in afast paced emergency environmentStrong communication empathy and active listening skillsAbility to remain calm in high stress situationsPhysical ability to assist with patient mobility safety interventions and continuous monitoringRespectful patient centered approach with understanding of trauma informed care principlesAbility to demonstrate cultural sensitivity in all interactions with patientsfamilies and co workersMust be able to read and understand oral and written instructions and effectively communicate information in EnglishFlexibility to respond to changes in work schedules as necessary or as requestedPreferredHigh school diploma or GEDSome relevant experienceCurrent certified BLS Provider credentialed from the American Heart Association AHACurrent CNA or EMT certificationWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentSkills QualitiesAbility to thrive in afast paced emergency environmentStrong communication empathy and active listening skillsAbility to remain calm in high stress situationsPhysical ability to assist with patient mobility safety interventions and continuous monitoringRespectful patient centered approach with understanding of trauma informed care principlesAbility to demonstrate cultural sensitivity in all interactions with patientsfamilies and co workersMust be able to read and understand oral and written instructions and effectively communicate information in EnglishFlexibility to respond to changes in work schedules as necessary or as requestedPreferredHigh school diploma or GEDSome relevant experienceCurrent certified BLS Provider credentialed from the American Heart Association AHACurrent CNA or EMT certificationWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment