Job Posting Title:

Patient Care Navigator

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

The Dell Medical School is seeking a Patient Care Navigator.

Purpose

The Patient Care Navigator supports patients in navigating the healthcare system, ensuring they receive timely access to medical services and resources. Reporting to the Nurse Manager, the Navigator collaborates closely with physicians, nurses, social workers, and administrative staff. Key responsibilities include coordinating appointments, providing health education, and advocating for patient needs. 

Responsibilities

Care Coordination

Schedules and coordinates patient appointments and follow-ups.

Manages referrals to specialists and other healthcare providers.

Ensures seamless transitions between different stages of care.

Patient Advocacy

Advocates for patients' needs and preferences.

Provides emotional support and guidance throughout the healthcare journey.

Addresses barriers to care, including financial and logistical challenges.

Health Education

Educates patients about their medical conditions and treatment options.

Provides information on self-care strategies and preventive measures.

Conducts health education sessions for patients and families.

Resource Referral

Connects patients with community resources and support services.

Assists with accessing financial assistance programs.

Refers patients to social services and other relevant resources

MARGINAL OR PERIODIC FUNCTIONS:

Data Management

Maintains accurate patient records and documentation.

Collects and analyzes data to track patient outcomes.

Quality Improvement

Participates in quality improvement initiatives.

Provides feedback on patient care processes.

Training and Development

Provides training to new patient care navigators.

Participates in continuing education and professional development

KNOWLEDGE/SKILLS/ABILITIES

Communication Skills 

Skilled: Effectively conveys information to patients and healthcare team members.

Effective Behaviors: Provides clear instructions, listens actively, and demonstrates empathy.

Patient Focus 

Skilled: Prioritizes patient needs and ensures patient satisfaction.

Effective Behaviors: Responds promptly to patient concerns, provides personalized care, and maintains patient confidentiality.

Organizational Skills 

Skilled: Manages multiple tasks and coordinates patient care efficiently.

Effective Behaviors: Schedules appointments, manages patient flow, and maintains accurate records.

Problem Solving 

Skilled: Identifies and addresses barriers to patient care.

Effective Behaviors: Develops solutions to logistical challenges, advocates for patient needs, and collaborates with healthcare providers.

Interpersonal Skills 

Skilled: Builds strong relationships with patients and colleagues.

Effective Behaviors: Collaborates with team members, supports patients emotionally, and maintains professionalism

Required Qualifications

Requires a Bachelor's Degree in Healthcare Administration, Social Work, or a related field with at least 3 year(s) of experience in healthcare setting.

Relevant education and experience may be substituted as appropriate

Preferred Qualifications

Master's Degree in Healthcare Administration, Social Work, or a related field. with at least 2 year(s) of experience in patient navigation or care coordination

Salary Range

$47,000+ depending on qualifications

Working Conditions

Standard office equipment

Repetitive use of a keyboard

May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English and Spanish) [PDF]Right to Work Poster (English) [PDF]Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.