Work whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usJob SummaryAs directed by the Dept of Medicine leadership team the Patient Care Coord will act as a liaison with new patients the Hospitalist and Advanced Practitioners from the Dept of Hospital Medicine responsible for their care As the care plan is supported by several different providers that operate separately from the patientrsquos primary care physicians and specialists there is a need to support the patient in key moments of their care arrival way finding contact information care plan and support stay communication with physician support with family communication and transition post discharge contact to gather feedback on care provided by hospitalistsAP running of reports data collecting etc Key to creating a positive experience will be expectation setting about hospitalist interactions communication about care plan re setting of expectations with Providers including but not limited to onboarding of new Providers around the Patient Experience Role Job Responsibilities Responsible for meeting with newly admitted patients acute units and ED boarders to greet orient to hospitalist team members and workflow review facility logistics describe and distribute informational materials conduct Redcap Survey to obtain data and answer questions Identify and connect with patient support person as needed Collect data and key metrics related to patient care gaps and problems in alignment with Quality data metrics Report these to the appropriate departmentsleaders for immediate follow up Develop reporting strategies for key metrics and patterns for short and long term timeframes Run reports from Press Ganey Redcap and Vizient Act as intermediary to hospitalist administrators and providers on behalf of patients and their families Serves as a resource to patients and families as well as staff nursing leadership and providers responds to concerns and questions related to the care andor experience provided Direct complaints and grievances to the appropriate hospital staffleader or Office of Customer and Patient Relations Perform other related duties as required Work whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usJob SummaryAs directed by the Dept of Medicine leadership team the Patient Care Coord will act as a liaison with new patients the Hospitalist and Advanced Practitioners from the Dept of Hospital Medicine responsible for their care As the care plan is supported by several different providers that operate separately from the patientrsquos primary care physicians and specialists there is a need to support the patient in key moments of their care arrival way finding contact information care plan and support stay communication with physician support with family communication and transition post discharge contact to gather feedback on care provided by hospitalistsAP running of reports data collecting etc Key to creating a positive experience will be expectation setting about hospitalist interactions communication about care plan re setting of expectations with Providers including but not limited to onboarding of new Providers around the Patient Experience Role Job Responsibilities Responsible for meeting with newly admitted patients acute units and ED boarders to greet orient to hospitalist team members and workflow review facility logistics describe and distribute informational materials conduct Redcap Survey to obtain data and answer questions Identify and connect with patient support person as needed Collect data and key metrics related to patient care gaps and problems in alignment with Quality data metrics Report these to the appropriate departmentsleaders for immediate follow up Develop reporting strategies for key metrics and patterns for short and long term timeframes Run reports from Press Ganey Redcap and Vizient Act as intermediary to hospitalist administrators and providers on behalf of patients and their families Serves as a resource to patients and families as well as staff nursing leadership and providers responds to concerns and questions related to the care andor experience provided Direct complaints and grievances to the appropriate hospital staffleader or Office of Customer and Patient Relations Perform other related duties as required middot Associate degree required Bachelorrsquos Degree preferredmiddot Minimum years customerconsumer experience in hospitality or healthcare payer or provider Excelmiddot At least years of customerconsumer experience in hospitality or healthcare payer or provider preferred We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status middot Associate degree required Bachelorrsquos Degree preferredmiddot Minimum years customerconsumer experience in hospitality or healthcare payer or provider Excelmiddot At least years of customerconsumer experience in hospitality or healthcare payer or provider preferred We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status