Description We are looking for a compassionate and detail-oriented Patient Care Coordinator to join our team in Richmond, Virginia. In this role, you will be the first point of contact for patients, ensuring a seamless and positive experience throughout their care journey. Your ability to coordinate schedules, manage financial information, and advocate for patients will be critical to the success of our practice. Responsibilities: • Greet patients with warmth and professionalism, creating a welcoming environment from the moment they arrive. • Schedule and confirm appointments, adjusting plans as needed to accommodate patient needs and office priorities. • Provide clear explanations to patients about treatments, procedures, and recommendations to promote understanding and trust. • Collaborate with dental professionals to organize treatment plans and ensure follow-up appointments are properly arranged. • Address patient questions or concerns, escalating issues when necessary to maintain satisfaction. • Present detailed financial information to patients, including insurance coverage, out-of-pocket costs, and payment options. • Submit and follow up on insurance claims to ensure timely processing and payments. • Handle payment collections and maintain accurate financial records for all patient accounts. • Keep patient records updated and secure, adhering to all confidentiality regulations and compliance standards. • Act as a patient advocate, building strong relationships through empathy and attentive care. Requirements • Strong customer service skills with a focus on empathy and professionalism. • Experience in administrative tasks such as scheduling and managing patient records. • Proficiency in handling patient calls and providing clear communication. • Familiarity with financial coordination, including insurance claims and payment plans. • Ability to collaborate effectively with dental professionals and other team members. • Excellent organizational skills to manage schedules and maintain office efficiency. • Knowledge of patient confidentiality regulations and compliance standards. • Prior experience in a healthcare or dental setting is preferred. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .