Job Description
We are seeking a dynamic and approachable individual to serve as the Patient Concierge in a plastic surgery office. This role is pivotal as the first face seen by patients, requiring a 'can do' attitude and flexibility. The position will primarily cover the evening shift from 11am to 7pm, but flexibility for any 8-hour shift between 7am and 7pm, Monday through Friday, is essential. Occasionally, some Saturdays may be optional for additional hours.
ResponsibilitiesProvide exceptional customer service and hospitality to all patients.Manage patient scheduling and physician schedules efficiently.Check in patients and handle data entry tasks accurately.Discuss plastic surgery terms with proficiency.Perform sales-related tasks and administrative support.Handle prior authorization processes.Essential SkillsProven experience in customer service and hospitality.Strong communication skills.Ability to manage schedules for physicians.Proficiency in discussing plastic surgery terms.Experience with EMR systems and administrative support.Additional Skills & QualificationsPrevious experience working in a medical office as a front desk or patient associate.Experience in a hospitality setting where exceptional customer service was required.Plastic surgery experience is ideal.Work Environment
This position is based on-site at a plastic surgery office, offering a full-time schedule of 40 hours per week from Monday to Friday. Work hours are 8 hours per day, starting between 8am and 11am. The office fosters a professional environment with a focus on teamwork and achieving results. Our compensation package is designed to appreciate the balance of life and includes incentives for team achievements.
Pay and BenefitsThe pay range for this position is $31.25 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.