Description Position Overview: The Patient Care Coordinator serves as a vital link between patients, healthcare providers, and administrative staff, ensuring smooth communication and efficient care delivery. This role involves coordinating appointments, managing patient inquiries, and supporting healthcare operations to enhance the overall patient experience. The ideal candidate is compassionate, highly organized, and excels at multitasking in a fast-paced environment. Key Responsibilities: + Patient Support: Serve as the primary point of contact for patients to schedule appointments, answer inquiries, and address concerns regarding their care plans. + Appointment Coordination: Manage scheduling for consultations, procedures, and follow-ups, ensuring optimal utilization of healthcare providers' time. + Documentation: Collect, maintain, and update patient records accurately while adhering to regulatory standards and patient confidentiality policies (Source: SG25 US Healthcare.docx). + Care Plan Assistance: Collaborate with medical staff to ensure patients understand their treatment plans, medications, and follow-up instructions. + Insurance Coordination: Verify insurance coverage, obtain authorizations, and address billing inquiries to minimize delays in service delivery (Source: SG25 US Healthcare.docx). + Communication: Act as a liaison between patients, physicians, and staff to improve care coordination and enhance patient satisfaction. + Problem-Solving: Address and resolve scheduling conflicts, patient complaints, or other administrative issues promptly and professionally. + Technology Use: Utilize healthcare management software to maintain schedules, update patient records, and optimize workflows. + Quality Assurance: Ensure all patient interactions exceed expectations and comply with healthcare regulations and organizational policies. Requirements Qualifications and Skills: + Educational Requirements: High school diploma or equivalent; degree or coursework in healthcare administration, customer service, or a related field is preferred. + Experience: Minimum 1–2 years of experience in a healthcare or patient-facing role; familiarity with medical terminology and patient care processes is advantageous (Source: SG25 US Healthcare.docx). + Technical Proficiency: Knowledge of healthcare software systems (e.g., EMR, EHR) and proficiency in Microsoft Office Suite. + Customer Service Skills: Exceptional interpersonal and communication skills with a patient-centric focus. + Organizational Ability: Strong attention to detail with the ability to prioritize tasks and manage time effectively. + Problem-Solving: Demonstrated ability to resolve conflicts and respond to patient concerns with empathy. + Knowledge of Regulations: Familiarity with HIPAA guidelines and patient confidentiality standards. + Adaptability: Ability to thrive in a fast-paced environment and handle multiple priorities simultaneously. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .