Patient Affairs Specialist - Patient Services **Galveston, Texas, United States** **New** Healthcare Support Services UTMB Health Requisition # 2504356 **EDUCATION/ EXPERIENCE:** Associate's degree or equivalent in related field and three years of customer service related experience. **JOB DESCRIPTION:** To provide the coordination necessary for the establishment and maintenance of the customer services access of the clinic through evaluation of patient satisfaction, staff satisfaction, and future expectations. **MAJOR DUTIES / CRITICAL TASKS:** + Proactively resolves customer issues by going beyond the request and understanding the need.Develops and implements tools, communications, and processes accordingly to address these needs + Develops, coordinates, and organizes patient focus groups + Compiles and analyzes reports regarding patient’s non-health issues and recommends process and/or system improvements to clinic management + Serves as a liaison between the patient and the clinic to provide assistance and facilitate resolution of non-health issues. + Consults with or refers to appropriate process area problems which are beyond scope of the role and ensures customer satisfaction and resolution. + Resolves patient non-health issues in conjunction with clinic management and handles inquiries that require researching for solutions. + Adheres to internal controls and reporting structure. + Performs related duties as required. **SALARY** Salary commensurate with experience **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation