Job Description

Job Summary 

The Patient Accounts Representative II serves as a subject matter expert in ensuring timely review, collection, data entry for billing and coding claims for payor and patient accounts. Patient Accounts Representative II ensures patient registration during check-in/check-out services, monitors phone traffic and schedules office visits. 

Essential Functions

Promptly and positively greets patients and families, while assuring an efficient check in process and telephone encounters, according to pre-established practice guidelines. Collects applicable co-pays at time of service. Posts payments to patient accounts; ensures reconciliation/balance of deposits/cash drawers daily. Verifies accurately entering essential patient information and insurance into the hospital registration and scheduling system. Enters codes accurately. Assists with referrals as needed. Supports the daily maintenance of patient records and provider schedules while following HIPAA guidelines. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

H.S. Diploma or GED preferred 1-2 years experience in physician clinic office or other health-related field preferred 1-2 years experience with healthcare billing preferred

Knowledge, Skills and Abilities

Customer Service Ability to work independently and in a fast-paced environment. Strong interpersonal skills for interacting with staff and visitors Strong multi-tasking and organization skills to balance and prioritize work. Strong computer skills Ability to resolve problems with minimal assistance. Knowledge of insurance procedures