General Summary

Assists in oversight of the daily operations and work activities of the Customer Service team. Acts in a supervisory role in the absence of the assigned supervisor.

Shift

Full Time, Mon-Thursday 8 am -4:30 pm, Friday 7:30- 4pm

2 late shifts each week working 9 am -5:30 pm

Duties and Responsibilities

Remote Work Capable

Essential Functions:

Oversees the work of other personnel by training, allocating and monitoring work. Performs work of a similar nature. Assists with annual performance evaluations and with the interview process. May perform audits on other staff members' work. Reviews, reconciles and/or corrects a variety of reports. May interact with collection agencies and a variety of governmental agencies. May assist staff with follow up and/or resolution of accounts. Acts as a resource for business office staff, Access ED Staff and PAS IT staff. Trains new hires as well as conducting training for existing employees as needed.

Common Expectations:

Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement. Assists in developing, establishing and maintaining policies, procedures and standards. Maintains appropriate records, reports, and files as required. Maintains departmental records and reports and collects statistical data for administrative and regulatory purposes. Participates in educational programs and inservice meetings. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

High School Diploma or GED Required

Work Experience:

3 years Relevant experience. Required

Licenses:

Certified Patient Accounts Technician within 1 year Required or Certified Healthcare Access Associate within 1 year Required or Certified Healthcare Access Manager within 1 year Required or Certified Revenue Cycle Executive within 1 year Required or Certified Revenue Cycle Professional within 1 year Required or Certified Revenue Integrity Professional within 1 year Required or Certified Revenue Cycle Specialist within 1 year Required or Certified Compliance Technician - AAHAM within 1 year Required or Certified Healthcare Financial Professional within 1 year Required or Certified Revenue Cycle Representative within 1 year Required

Courses and Training:

Cross-trained in the department or training as a PAS II. Upon Hire Required

Knowledge, Skills, and Abilities:

Excellent customer service, communication and interpersonal skills. Insurance knowledge. Computer skills.

Benefits Offered:

Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.