**General Summary** Assists in oversight of the daily operations and work activities of the Customer Service team. Acts in a supervisory role in the absence of the assigned supervisor. **Shift** Full Time, Mon-Thursday 8 am -4:30 pm, Friday 7:30- 4pm 2 late shifts each week working 9 am -5:30 pm **Duties and Responsibilities** **Remote Work Capable** **Essential Functions:** + Oversees the work of other personnel by training, allocating and monitoring work. Performs work of a similar nature. + Assists with annual performance evaluations and with the interview process. May perform audits on other staff members' work. + Reviews, reconciles and/or corrects a variety of reports. + May interact with collection agencies and a variety of governmental agencies. + May assist staff with follow up and/or resolution of accounts. + Acts as a resource for business office staff, Access ED Staff and PAS IT staff. + Trains new hires as well as conducting training for existing employees as needed. **Common Expectations:** + Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement. + Assists in developing, establishing and maintaining policies, procedures and standards. + Maintains appropriate records, reports, and files as required. + Maintains departmental records and reports and collects statistical data for administrative and regulatory purposes. + Participates in educational programs and inservice meetings. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + 3 years Relevant experience. Required **Licenses:** + Certified Patient Accounts Technician within 1 year Required or + Certified Healthcare Access Associate within 1 year Required or + Certified Healthcare Access Manager within 1 year Required or + Certified Revenue Cycle Executive within 1 year Required or + Certified Revenue Cycle Professional within 1 year Required or + Certified Revenue Integrity Professional within 1 year Required or + Certified Revenue Cycle Specialist within 1 year Required or + Certified Compliance Technician - AAHAM within 1 year Required or + Certified Healthcare Financial Professional within 1 year Required or + Certified Revenue Cycle Representative within 1 year Required **Courses and Training:** + Cross-trained in the department or training as a PAS II. Upon Hire Required **Knowledge, Skills, and Abilities:** + Excellent customer service, communication and interpersonal skills. + Insurance knowledge. + Computer skills. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.