Job Summary and Responsibilities

**Candidate must reside in Seattle Sound Region in WA State**

The responsibilities of this position are to facilitate, educate and communicate to patients Virginia Mason Medical Center's revenue cycle policies and procedures. This includes, but is not limited to, responding to patient inquiries regarding all billing aspects of a hospital based medical facility as well as maximizing reimbursement of self pay receivables via payment schedules, assessment for in-house charity programs or eligibility for state-sponsored insurance plans. This position will proficiently perform duties as outlined below in one of the following areas: Patient Account Specialist or Patient Service Specialist.

Patient Account Specialist:

In a high call volume setting, provides clarification and education to, as well as research of, patient billing inquiries. Addresses broad range of inquiries covering items such as insurance regulation and processing protocols, charge coding discrepancies, benefit interpretation and adjudication. Provides financial counseling both in advance and post receipt of services. Provides assistance with reimbursement for under or un-insured individuals (including uncompensated care). Collects on private receivables and may participate in collection agency processes (ie: court appearances) Acts as resource to Medical Center for organizational, state, federal and commercial reimbursement procedures and policies as they may pertain to individual patient situations.
Job Requirements

We require:

Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detailAbility to problem solve and multi-task; keep confidencesKnowledge of insurance conceptsDemonstrated basic telephone skills (transfer, conference, placing a patient on hold)Excel in a team based environment with a positive attitudeComfortable with ambiguity and the ability to be flexible

Preferred:

Knowledge of financial or Medicaid application assistance6 months previous call centerhealth care experience and medical terminologyHigh school diploma or GED 

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.

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Where You'll Work

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.