**Overview** **Patient Account Representative** **(on-site)** **Starting at $17.00 per hour** **Why work for Select?** + We are committed to your growth and success! + Career Advancement opportunities + Competitive pay, benefits and PTO + Monday–Friday + **Bonus eligibility** + Eligible for referral bonuses + Thorough orientation program **What you’ll do:** + Investigate and follow up on overdue accounts; document and resolve issues. + Contact patients, insurers, and attorneys to reduce receivables and meet cash goals. + Identify and resolve collection challenges; escalate payor concerns when needed. + Counsel patients on financial options, set payment plans, and process adjustments. **Responsibilities** MORE INFO: + Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment. + Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor. + Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO. + Manage correspondence related to designated work load. + Address incoming center/field inquiries as necessary and in accordance with departmental guidelines. + Identify and resolve issues impacting the timely collection of open receivables. + Provide timely notification to the appropriate managerial staff of any identified payor issues. + Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed. + As necessary, request account adjustments as identified via write off requests and refund requests. + Recommend accounts to an outside agency based upon company guidelines. + Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary. + Meet the expectations and goals for productivity and cash targets as set forth by management + Performs other duties or special projects as assigned. **Qualifications** **POSITION REQUIREMENTS** + High School Diploma or GED + One year of customer service experience – Retail/Hospitality/Banking/Healthcare **PREFERRED QUALIFCATIONS** + One year of experience in an office setting, medical environment preferred + Computer skills, including Microsoft Office products, and familiarity with internet research + Strong organization skills and the proven experience in the ability to problem solve. + Adaptable, detail orientation and strong organization skills are preferred. + Excellent verbal and written communication skills + Strong interest to develop career path **Working Conditions:** + Office Environment **Additional Data** Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. + An extensive and thorough paid orientation program. + Hybrid Remote Work Structure + Paid Time Off (PTO) and Extended Illness Days (EID). + Health, Dental, and Vision Insurance; Life insurance; Prescription coverage. + A 401(k) retirement plan with company match. + No Required Weekends Equal Opportunity Employer/including Disabled/Veterans Apply for this job (https://jobs-selectmedicalcorp.icims.com/jobs/353613/patient-account-representative/job?mode=apply&apply=yes&in\_iframe=1&hashed=1374627814) Share this job **Job ID** _353613_ **Experience (Years)** _1_ **Category** _Corporate - Central Billing Office_ **Street Address** _225 Grandview Avenue_ **Min** _USD $17.00/Hr._ **Max** _USD $17.00/Hr._