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Job TitlePatient Access Workleader - Outpatient Admitting and Emergency Department
LocationStuart
FacilityMartin Hospital South
DepartmentMMS Admitting-Cleveland Clinic Martin Health
Job Code000542
ShiftDay/Evening/Night/Weekend
Schedule6:00am-3:30pm/2:00pm-10:30pm
Job Summary
Job Details
Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses and other caregivers in a family-oriented, supportive environment.
Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skills to create exceptional experiences for patients and their families. As a Patient Access Workleader, you will function as the department lead within Outpatient Admitting and the Emergency Department, supporting the department and management through daily coordination, delegation, education and coverage of work functions. You will be responsible for ensuring appointments are checked in promptly and addressing any issues that arise. This includes communicating delays to both staff and patients, helping to minimize potential concerns and maintain a smooth workflow. This is a high-volume area with direct patient contact, requiring strong leadership and organizational skills. Ultimately, all your efforts help us continue pushing the needle forward in healthcare across the globe.
A caregiver in this position works days/evenings from 6:00AM – 3:30PM or 2:00PM – 10:30PM, with weekend requirements. Flexibility to meet the operational needs of the department and to provide coverage is required.
A caregiver who excels in this role will:
Function as the department work lead.
Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.
Provide general oversight and direction for caregivers to ensure daily operational support.
Rotate to different locations/hospitals based on staffing needs.
Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.
Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration.
Assist the site manager and supervisor with the daily operational activities of patient access.
Participate on committees in an engaging manner as a subject matter expert on processes within the department.
Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.
Recommend and facilitate exceptional Patients First communication for each patient encounter during their registration.
Identify patient registration issues and resolve or initiate necessary follow up.
Implement service recovery efforts as appropriate.
Train caregivers, conduct performance evaluations and complete special projects and assignments.
Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, handling call offs, allocating work/resources and time and attendance entries.
Handle coaching based on compliance metrics and oversee cashiering duties as necessary.
Provide registration and cash collection access in Epic.
Coordinate resources for daily assignments and work schedules to provide coverage for employee Paid Time Off (PTO) and key activities.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED and four years of experience in a customer facing role with in-person or phone contact or work leader experience with demonstrated competence in personnel management
OR an Associate’s Degree and three years of experience
OR a Bachelor’s Degree and two years of experience
Basic PC software application knowledge and the ability to use multiple data systems
Demonstrated knowledge of medical terminology sufficient to understand physician orders OR completion of a course within one year of hire
Preferred qualifications for the ideal future caregiver include:
Experience in a healthcare or Patient Access setting
Proficiency in Microsoft Office applications, including Word, Excel and Outlook
Physical Requirements:
Sufficient mobility and strength to move around the department and throughout the facility.
Ability to stand or sit for prolonged periods of time.
Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities