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Job TitlePatient Access Workleader - Emergency Department
LocationStuart
FacilityMartin Health North
DepartmentMMC Admitting ER-Cleveland Clinic Martin Health
Job Code000542
ShiftDay/Evening/Night/Weekend
Schedule12:00pm-8:30pm
Job Summary
Job Details
Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful St. Lucie River. The caregivers at Martin North Hospital have made it an excellent medical facility and a home away from home.
Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skills to create exceptional experiences for patients and their families. As a Patient Access Workleader on the team, you will provide essential support to the Manager, Supervisor and the department by coordinating daily operations, delegating tasks, providing education and covering key functions for the North Emergency Department Registration team. This is a high-volume area with direct patient contact, requiring strong leadership and organizational skills. Ultimately, all your efforts help us continue pushing the needle forward in healthcare across the globe.
A caregiver in this position works Tuesday-Saturday from 12:00PM – 8:30PM. Martin North Hospital will be the primary work location, but floating to Martin South Hospital may be required, as needed.
A caregiver who excels in this role will:
Function as the department work lead.
Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.
Provide general oversight and direction for caregivers to ensure daily operational support.
Rotate to different locations/hospitals based on staffing needs.
Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.
Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration.
Assist the site manager and supervisor with the daily operational activities of patient access.
Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.
Identify patient registration issues and resolve or initiate necessary follow up.
Train caregivers and conduct performance evaluations.
Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries.
Coordinate resources for daily assignments and work schedules to provide coverage for employee Paid Time Off (PTO) and key activities.
Minimum qualifications for the ideal future caregiver include:
High School Diploma/GED and four years of experience in a customer facing role with in-person or phone contact or work leader experience with demonstrated competence in personnel management OR an Associate’s Degree and three years of experience OR a Bachelor’s Degree and two years of experience
Basic PC software application knowledge and the ability to use multiple data systems
Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year of hire
Preferred qualifications for the ideal future caregiver include:
Experience working in healthcare or an Emergency Department setting
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Sufficient mobility and strength to move around the department and throughout the facility.
Ability to stand or sit for prolonged periods of time.
Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities