Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world. As a Patient Access Workleader, you will take the lead in daily operations while actively performing registration duties. You will collaborate with the supervisor to recommend and implement policies and procedures that support accurate and efficient patient access processes. This role offers many professional growth opportunities, including a clear career ladder within the enterprise. Team members can also take advantage of tuition reimbursement to pursue a master's degree and further their development. **A caregiver in this role works evening shifts from 5:00 p.m. - 3:30 a.m. with on-call availability and every other weekend requirements.** A caregiver who excels in this role will: + Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally. + Assist with and resolve patient inquiries or complaints. + Recommend and provide input to execute Patient Access programs in accordance with changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration. + Assist the site manager/supervisor with the daily operational activities of patient access. + Rotate in the on-call coverage as well as covers call-offs within the department. + Participate in committees in an engaging manner as a subject matter expert on processes within the department. + Cross train staff in all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration and Cashier. + Identify patient registration issues and resolve or initiate follow up. + Implement service recovery efforts as appropriate. + Manage staff schedules, handle call-offs, allocate work and resources and enter time and attendance. + Perform compliance and denial audits, work reports and help ensure smooth day-to-day operations within the department. + Assist in the development and implementation of new processes. + Function as a Super User. + Assist in the completion of departmental audits, reports and QA. + Handle coaching based on compliance metrics and oversee cashiering duties as necessary. + Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: + High school diploma or GED + Four years of experience in a customer facing role with in-person or phone contact or previous work leader experience with demonstrated competence in personnel management + Associate's degree may substitute one year of experience OR Bachelor's degree may substitute two years of experience + Basic PC software application knowledge and the ability to use multiple data systems + Demonstrated knowledge of medical terminology sufficient to understand physician orders or complete a course within one year + Behavioral health background Preferred qualifications for the ideal future caregiver include: + Experience in healthcare, billing and coding, or insurance company Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Sufficient mobility and strength to move around the department and throughout the facility. + Ability to stand or sit for prolonged periods of time. + Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required. **Pay Range** Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities