Patient Access Supervisor (Second Shift, 11:00 AM–8:00 PM) — Emergency Department Schedule: Second shift 11:00 AM–8:00 PM; on‑call every 4th weekend (rotation includes North Infirmary) Experience: ED experience highly preferred | Intermediate level Team size: 15 direct reports About the role We’re looking for a hands‑on Patient Access Supervisor to lead a high‑volume Emergency Department access team. You’ll coach and develop new and tenured staff, ensure smooth registration and financial clearance workflows, and jump in on escalations to keep patient experience seamless. Our ED has 24 beds and sees ~100 patients per day, so you’ll thrive if you enjoy fast pace, teamwork, and problem‑solving. What You’ll Do + Lead & develop a patient access team of 15: mentoring, daily support, training, and performance feedback. + Own escalations and help staff resolve complex registration, authorization, and coverage issues with exceptional customer service. + Oversee operations across Registration Process areas: Admitting, Centralized Scheduling, ED, and on/off‑site clinics; ensure policies and work rules are followed. + Monitor metrics and complete daily/weekly performance reports (e.g., financial clearance), plus special projects as assigned. + Jump in as needed to perform all Patient Access functions to keep throughput on track. + Partner with leadership to hit operational goals and contribute to short‑ and long‑range planning. What you’ll bring + Customer service excellence in a healthcare setting, with calm, clear communication under pressure. + Hands‑on experience with Epic and familiarity with EMR/EHR workflows. + Proven supervisory capabilities: interviewing, hiring, training, scheduling, performance appraisal, reward/discipline, and issue resolution. + Strength in process adherence, metrics, and continuous improvement across registration/clearance operations. Shift & On‑Call + Second shift: 11:00 AM–8:00 PM, on‑site. + On‑call: every 4th weekend Why this role + Lead a core team that shapes first impressions and patient access for emergency care. + Coaching & growth: meaningful leadership experience with scope across multiple access areas. + Opportunity to make measurable impact on throughput, quality, and patient satisfaction. Job Type & Location This is a Permanent position based out of Little Rock, AR. Pay and Benefits The pay range for this position is $43546.00 - $65338.00/yr. - Medical, dental, vision, disability, life, and business travel insurance - Manager Time Off – 20 days per year - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. Workplace Type This is a fully onsite position in Little Rock,AR. Application Deadline This position is anticipated to close on Dec 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.