**Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!** **Job Title:** Patient Access Specialist Team Lead Float **Cost Center:** 101461274 Registration-Acute-MQA Reg **Scheduled Weekly Hours:** 40 **Employee Type:** Regular **Work Shift:** 40 Normal (United States of America) **Job Description:** **JOB SUMMARY** The Patient Access Specialist Team Lead serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health Systems’ customer service standards. This individual is to complete financial clearance activities prior to patient arrival to any Marshfield Clinic Health Systems’ (MCHS) facility to expedite and enhance the patient experience. The Patient Access Specialist Team Lead activities include appointment scheduling, referral completion, authorization for visit, pre-registration, and registration. This individual will provide exceptional customer service to meet the needs of customers both internally to MCHS and externally to patients and other healthcare providers. The Patient Access Specialist Team Lead acts as a resource and role model and demonstrates excellent problem-solving, interpersonal and leadership skills. JOB QUALIFICATIONS **EDUCATION** _For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._ **Minimum Required:** None **Preferred/Optional:** Successful completion of a vocational technical health unit coordinator, medical office specialist, medical secretary program or related field. Successful completion of a medical terminology course. **EXPERIENCE** **Minimum Required:** Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. Six months’ previous experience in a healthcare facility to include direct patient contact, previous customer service experience, patient registration, authorization or billing. Demonstrated leadership skills and demonstrated proficiency with written and verbal communications. Knowledge of commercial and government billing requirements. **Preferred/Optional:** Previous office leadership experience. **CERTIFICATIONS/LICENSES** _The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._ **Minimum Required:** None **Preferred/Optional:** None **Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.** **Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program** **.** **Marshfield Clinic Health System is an Equal** **Opportunity/Affirmative** **Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.**