Job Summary Patient Access Representative (Fulltime) Location: Charlotte Midtown Medical Plaza (Rehabilitation Clinic) Shift: Mon – Thurs, 7am – 4pm or 8am – 5pm | Fri, 7am – 11am Join Novant Health as a Patient Access Representative, where you’ll play a crucial role in welcoming patients and supporting their registration process. Your attention to detail and compassionate approach will ensure each patient’s experience starts smoothly and confidently. Why Join Novant Health? Meaningful Impact: Be the friendly face that helps patients navigate their care journey with ease Collaborative Environment: Work with a supportive team focused on quality care and service excellence Comprehensive Training: Benefit from cross-training in various registration and administrative functions Inclusive Culture: Thrive in a workplace that values diversity, equity, and inclusion Our Commitment to Belonging: At Novant Health, we celebrate the unique strengths and talents of every team member. We’re dedicated to building a diverse and inclusive workplace that delivers remarkable healthcare. We encourage applicants from all backgrounds to join our growing team. Responsibilities Accurately gather and process patient demographic and financial information Identify sources of payment, collect co-pays or balances, and coordinate with insurers and clinic staff Maintain up-to-date knowledge of federal/state regulations and Joint Commission standards Provide physical assistance and bedside registration when necessary, depending on shift and facility needs Promote departmental goals through teamwork and consistent quality performance Qualifications Education: High School Diploma or GED, required. Experience: Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred. One year Customer Service experience in any field, preferred. One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred. Additional Skills (required): Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points. Additional Skills (preferred): Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits. Job Opening ID 109929