Job Summary Location: Salisbury, NC Schedule: Monday- Thursday, 7:00am-6:00pm, Friday- 7:00am-12 noon Novant Health is seeking a Patient Access Specialist. The PAS is responsible for staffing multiple hospital entry points to provide registration-related functions including the Emergency Department, Outpatient Imaging, Outpatient Surgery, and others. + Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. + Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. + Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. Promotes departmental objectives through cooperation and quality performance. + Cross training required in multiple administrative support functions and registration points. + Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours. Depending on the assigned facility, scheduled shift, and other factors, may be responsible for physically assisting patients into the registration area and/or providing bedside registration. + Coordinates with insurance verification and financial counseling to ensure appropriate insurance authorization is obtained prior to the scheduled appointment. + Assists patient with billing issues and questions about insurance coverage and refers unsponsored or underinsured patients to financial navigator. + Maintains up to date knowledge and competency of a wide variety of third-party plans and insurance carriers, both participating and non-participating plans, which are complex and ever changing. Models an understanding of diversity by creating and maintaining an environment that supports and respects diversity + Captures and enters accurate patient demographic and financial information via telephone interviews, hard copy documentation (mail-in, facsimile, etc.), and/or direct patient contact. Adapts interview process to the age of the patient/family member. Enters all information gathered into the patient management system At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Responsibilities + Coordinates with insurance verification and financial counseling to ensure appropriate insurance authorization is obtained prior to the scheduled appointment. Assists patient with billing issues and questions about insurance coverage and refers unsponsored or underinsured patients to financial navigator. + Acts with honesty and integrity with employees and stakeholders, showing and speaking with respect for the rights of others, human dignity, local culture, and Novant Health’s mission, vision and values. + Provides a warm welcome and hand off by accompanying patients and or family members to the designated service area or waiting room when necessary. Qualifications + Education: High School Diploma or GED, required. + Experience: + Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred. + One year Customer Service experience in any field, preferred. + One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred. + Additional Skills (required): Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points. + Additional Skills (preferred): Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits. Job Opening ID 99075