Job Summary Patient Access Specialist (Fulltime) Shift: 7 days on / 7 days off (all shifts within the 9:00 PM - 7:00 AM timeframe) Location: Novant Health Rowan Medical Center Make a Difference as a Patient Access Specialist! Join Novant Health Rowan Medical Center as a key team member who helps create a welcoming, efficient, and compassionate first impression for our patients. You’ll staff multiple hospital entry points—such as the Emergency Department, Outpatient Imaging, and Surgery—to ensure smooth and accurate registration processes that set the tone for exceptional patient care. Why Choose Novant Health? + Full-time role with competitive benefits and opportunities for professional growth + Work with a collaborative, compassionate team dedicated to outstanding patient service + Be part of an inclusive culture that values diversity and the unique talents each team member brings + Experience a workplace where quality care meets quality service, every day Our Commitment: Novant Health is proud to foster a sense of belonging. We invite applicants from all groups and communities to apply and grow their careers with us. Ready to make a meaningful impact? Join Novant Health Rowan Medical Center today and help us deliver remarkable healthcare experiences to every patient, every time. Responsibilities + Handle pre-registration, registration, and verification of patient demographics and financial information + Identify sources of payment, collect payments, and collaborate with insurers, hospital staff, and medical providers + Stay up-to-date on Federal and State regulatory compliance and Joint Commission standards + Provide flexible support across multiple departments through cross-training in various administrative functions and registration points + Assist patients directly, including bedside registration when needed, helping ensure a positive and seamless experience + Thrive in a fast-paced environment, balancing teamwork and quality under pressure, including weekday and weekend shifts Qualifications + Education: High School Diploma or GED, required. + Experience: + Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred. + One year Customer Service experience in any field, preferred. + One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, required. + Additional Skills (required): Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points. + Additional Skills (preferred): Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits. Job Opening ID 92582