Job Summary Patient Access Specialist (Float) Location: Floating to provide support at our varioius Salisbury clinics Hours: PRN, as needed | Flexibility to work shifts within the 7:00 AM - 5:45 PM timeframe Join a Dynamic Team Providing Exceptional Patient Access! As a valued member of our PRN float pool, you’ll support multiple hospital entry points, including the Emergency Department, Outpatient Imaging, Outpatient Surgery, and more across the Salisbury area clinics. This role offers flexibility and variety, covering shifts when needed and making a real impact in patient care. Why Join Novant Health? You’ll be part of a remarkable team where quality care and quality service come together in every interaction. We value your skills and dedication, offering a supportive environment that encourages professional growth and development. Our Commitment to You: At Novant Health, we welcome candidates from all backgrounds to bring their unique talents to our team and help us deliver exceptional healthcare to our communities. Responsibilities + Perform pre-registration, registration, and insurance verification with accuracy and care + Collect patient demographic and financial information and identify sources of payment + Collect payments and collaborate with insurers, medical staff, and hospital teams + Stay current with Federal and State compliance guidelines and Joint Commission standards + Cross-train in various administrative and registration functions to support multiple locations + Thrive in a fast-paced environment, adapting to weekdays, weekends, and all shifts as needed + Assist patients physically into registration areas or provide bedside registration when required Qualifications + Education: High School Diploma or GED, required. + Experience: + Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment; preferred. + One year Customer Service experience in any field, preferred. + One year of clerical experience in medical office setting, preferred. Other related experience may be considered in lieu of medical office experience. + Additional Skills Required: Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points. + Additional Skills Preferred: Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits. Job Opening ID 83270