Job Summary Patient Access Representative (PRN) Location: Mint Hill Medical Center Employment Type: PRN Schedule: Flexible availability required — must be able to work day, night, and weekend shifts Training Hours: Fulltime hours on 1st shift, only during training Start Every Patient’s Journey with Compassion. At Novant Health Matthews Medical Center, our Patient Access Representatives play a vital role in creating positive first impressions and setting the tone for exceptional care. You’ll provide front-line support across various hospital departments—ensuring patients are registered accurately, welcomed warmly, and cared for from the moment they arrive. Why Join Novant Health? Purpose-Driven Work: Make a meaningful impact by helping patients begin their care experience with confidence Team-Oriented Culture: Be part of a supportive, collaborative team that values your skills and contributions Career Growth: Gain broad exposure across hospital departments and access pathways for professional development Competitive Benefits: Enjoy a full-time benefits package that supports your health, well-being, and financial goals Inclusive Environment: Thrive in a workplace where diversity, respect, and belonging are core values Our Commitment to You: At Novant Health, we are committed to creating an atmosphere of belonging. We believe every individual brings value, and we strive to create a culture where all team members feel respected, heard, and empowered to succeed. Responsibilities Welcome and assist patients at key hospital entry points including the Emergency Department, Outpatient Imaging, and Outpatient Surgery Perform pre-registration, registration, insurance verification, and accurate data entry Collect and process patient demographic and financial information Identify payment sources, collect co-pays or balances, and communicate effectively with insurers Support clinical teams by ensuring smooth transitions and accurate records Maintain compliance with state/federal regulations and Joint Commission standards Respond to patient needs in a fast-paced environment, including bedside registration or physical assistance when necessary Cross-train across multiple administrative areas to ensure flexibility and team coverage Qualifications Education: High School Diploma or GED, required. Experience: Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment; preferred. One year Customer Service experience in any field, preferred. One year of clerical experience in medical office setting, preferred. Other related experience may be considered in lieu of medical office experience. Additional Skills Required: Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points. Additional Skills Preferred: Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits. Job Opening ID 96298