**Penn State Health** - **Penn State Health Corporation** **Location:** US:PA:Lancaster **Work Type:** Full Time **FTE:** 1.00 **Shift:** Day **Hours:** 7:00a - 3:30p - Every other weekend and holiday **Recruiter Contact:** Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu (MAILTO://gkieffer@pennstatehealth.psu.edu) **SUMMARY OF POSITION:** The Shift Lead Associate provides in-the-moment supervision to team members to address procedure and behavior issues as they occur. The incumbent also provides line-level technical expertise to support all functions performed by the team to which the incumbent is assigned. The incumbent is responsible for reviewing and providing feedback for quality and productivity to team members, as well as investigation and resolution of the most complex tasks performed by the team. **ESSENTIAL DUTIES:** The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: + Ensures that all departmental and organizational policies and procedures are followed by addressing, in the moment, deviation(s) from expectations. Properly documents summary electronically to team member with copy to team leadership for determination if follow-up action is appropriate. + Serves as a technical resource for the team to include full knowledge of team tasks performed within the electronic medical record, billing, insurance systems and other systems used to complete the team tasks. This includes assisting in the development and maintenance of team specific procedures. Provides additional, post-classroom training to new staff members as well as re-education to existing staff members on team tasks. + Performs detailed quality and productivity audits for all tasks performed at the individual contributor level. Provides weekly feedback on quality and productivity of work which includes identification of errors and education of accurate processes. + Ensures sufficient staffing levels for current and shifts within the next 24 hours. This includes taking calls, while on duty, for all unscheduled absences. Coordinate with on-duty team members and contact off-duty team members to meet coverage needs using standard written procedures. Makes daily assignments at the individual contributor level to meet all team responsibilities for the shift. This includes daily coordination, delegation and assistance in workflow management within the team. This includes adjusting staff and assignments to meet the needs of the fluctuating patient volumes. + Provides expertise regarding all State and Federal regulatory requirements related to team activities. Investigates and resolves complex issues received via email, telephone or face to face interactions with staff or patients. Many of these require an in-depth investigation to resolve the issue. May also be asked to serve as team member on multi-department projects that include team functions. + Assists the Manager and Team Manager in the hiring of personnel by completing any objective components of the candidate rubric, participating in the interview process and completing the standard interview evaluation form for each interview. **MINIMUM QUALIFICATION(S):** + Highschool diploma or equivalent + Two (2) years of experience in registration and/or customer service or a combination of both required **PREFERRED QUALIFICATION(S):** + (One) 1 Year registration experience preferred **WHY PENN STATE HEALTH?** Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). + **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave. + **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. + **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. + **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. **WHY PENN STATE HEALTH CORPORATION?** There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system. Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth. **YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.** _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information._ **Union:** Non Bargained **Position** Lead Patient Access Associate - Revenue Cycle Patient Access **Location** US:PA:Lancaster | Clerical and Administrative | Full Time **Req ID** 79261