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Job Title:Patient Access Representative - Laboratory & Radiology

Cost Center:603181161 IMHos-Laboratory

Scheduled Weekly Hours:40

Employee Type:Regular

Work Shift:Variable (United States of America)

Job Description:

JOB SUMMARY

The Patient Access Representative- Laboratory obtains complete and correct patient demographic information and inputs that information into the Health Information Management system in accordance with all published guidelines as accurately and efficiently as possible with the main goal being to optimize the satisfaction of the patient's experience from beginning to end.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: None

Preferred/Optional: None

EXPERIENCE 

Minimum Required: Direct customer service experience in a professional business setting. Experience working with a business-oriented computer program required (i.e. banking, accounting, collections, etc.). Must possess and display exemplary customer service skills. Must be able to understand health insurance benefits. Must possess strong communication skills, listening skills, & emotional intelligence in order to explain patient insurance benefits, answer patient questions, and ease patient worries. Must possess problem solving skills and be able to work both independently and as a team.

Preferred/Optional: Two years’ experience in a healthcare setting working in a reception or billing role. Experience with Health Information Management system.

CERTIFICATIONS/LICENSES 

The following licensure(s), certification(s), registration(s), etc., are required for this position.  Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: Certified Health Access Associate (CHAA) desired.

AFSCME Job Posting

Internal Posting Timeline: Friday, August 1, 2025 - Wednesday, August 6, 2025 at 9:30amHours: 9:30am-6pm, 10:30am-7pm, 11:30am-8pm, or as assigned, including weekend rotationOvertime Status: 12+ hours in 1 day or 40+ hours in 1 work weekWage Range: $16.05-$21.28

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare.  Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.  This is a condition of employment.  Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.