Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) + The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system + Securing accurate information, + Interpreting and communicating patient responsibility + Obtaining accurate patient identification is essential for the financial and operational success of the organization + Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner + Attempting to resolve customer questions and concerns + Adapting to changes in the work environment + Meeting shift expectations + Handling challenging customers + Obtains and verifies patient information for registration + Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims + Requests payment of financial dues from patient or guarantors + Obtains federally required and hospital related consents in a timely manner + Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. + Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations + Performs other related duties as assigned Schedule: + Full time, Days + Monday- Friday, with every other Saturday and Sunday, and Holiday rotation + 7am- 3pm Required: + HS Diploma or equivalent + Ability to lift more than 25lbs if needed Preferred: + Customer service experience + Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: + Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.