Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative in the ED, you will deliver an exceptional experience to patients, families, and visitors from the moment they arrive until they leave. You will assist with registration, information gathering, insurance verification, and payment collection, providing a comprehensive set of business and financial services during the patient access process. This position floats to all West Side hospitals, including Avon, Lutheran, and Fairview. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. **This is a regular PRN position with caregivers working evening and night rotations from 3:00 p.m. -- 11:30 p.m. or 10:30 p.m. -- 7:00 a.m., requiring a minimum of 48 hours per six-week schedule, including one weekend and one holiday. Weekend coverage includes a 4- or 8-hour shift starting after 3:00 p.m. Friday and ending on or after 7:00 a.m. Monday.** **_This role will float to all West Side hospitals, including Avon, Lutheran and Fairview._** A caregiver who excels in this role will: + Perform registration and obtain information about demographics, insurance, medical and financial. + Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. + Function as a Super User and act as a resource for training of new caregivers. + Provide registration and cash collection access in Epic. + Rotate to different locations/hospitals based on staffing needs. Minimum qualifications for the ideal future caregiver include: + High School Diploma OR GED **and** two years of experience in a customer-facing role with in person or phone contact + **OR** an Associate's Degree **and** one year of experience + **OR** a Bachelor's Degree + Knowledge of medical terminology **OR** completion of course within year of hire + Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: + Customer service experience **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $18.50 Maximum hourly: $18.50 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities