At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Access Representative - AGP

                        

LocationUniontown

                    

FacilityGreen Health and Wellness

                     

DepartmentPatient Registration-Cleveland Clinic Akron General

                      

Job CodeB15028

                     

ShiftDays

                       

Schedule6:30am-3:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility. 

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients, verify information and collect copays for diagnostic services and pre-register patients for outpatient services.  

 

A caregiver in this position works Monday-Friday from 6:30AM – 3:00PM, with rotating half-days on every 3rd Saturday. 

 

A caregiver who excels in this role will:  

Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. 

Perform preregistration for diagnostic testing and surgeries by contacting the patient and completing an accurate interview to obtain demographic, insurance, medical and financial information. 

Schedule services and provide physician office/patient accurate date and time information, realizing room availability, physician availability, typical time needed to completion of procedure and procedures that conflict with each other.  

Complete procedure specific questionnaires as needed to assist clinical departments to prepare for patients. 

Review eligibility response to assess patient's benefit level, prepare estimates, advise patients of out-of-pocket expenses and collect payment.  

Utilize screening tool for self-pay patients to determine any possible payer source. 

Refer patients to Financial Counselors in accordance with established policies and procedures. 

Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR) form as appropriate. 

Obtain, scan and index physician orders 

Crosstrain to staff all areas of Patient Access 

Act as a resource for training of new team members and during implementation of new processes. 

 

Minimum qualifications for the ideal future caregiver include:  

High school diploma or GED 

One year of customer service work experience OR higher education and training 

Proficiency in data entry 

Knowledge of medical terminology  

Competency with computer software, practice management systems and windows applications 

 

Preferred qualifications for the ideal future caregiver include: 

One year of hospital, clerical or billing work experience  

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

Ability to communicate and exchange accurate information. 

Ability to perform work in a stationary position for extended periods.  

Ability to work with physical records or operate a computer or other office equipment.  

In some locations, ability to travel throughout the hospital system.  

In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities