Patient Access Representative Req #: 0000209481
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Evening
Facility: Cooperman Barnabas Medical Center
Department: Emergency Dept Access Service
Pay Range: $20.14 - $25.47 per hour
Location: 94 Old Short Hills Road, Livingston, NJ 07039

Job Title: Patient Access Representative

Location: Cooperman Barnabas Medical Ctr

Department Name: Emergency Dept Access Service

Req #: 0000209481

Status: Hourly

Shift: Evening

Pay Range: $20.14 - $25.47 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients’ expectations on every call.

Qualifications:

Required:

High school diploma or equivalentKnowledge of medical terminology Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the positionHighly effective oral and written communication skills are required to communicate with clinical, administrative and other personnelMust be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point

Preferred:

Ability to speak other languages a plusEpic ExperienceKnowledge of medical terminology, insurance verification, and billing processes

Scheduling Requirements:

Evening shift 3:00pm-11:00pmMonday through Friday, rotating weekends/holidaysFull-Time, 37.5 Hours Per Week

Essential Functions:

Provides excellent customer service to all patients, colleagues and other external and internal customers Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned workObtains and accurately documents all demographic information Obtains insurance information and initiates the verification process via third party clearinghouseCompletes verification of coverage of all insurances and financial clearance activity has been completedMeets and exceeds department goals including accuracy, point of service collections and productivityEnsures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patientInforms patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections Provide back-up support to hospital cashier and complete cashier functions, as assigned   Completes Medicare Questionnaire on all patients that are eligibleResponsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing  Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processesDemonstrates a high level of efficiency, accuracy and productivityVerifies accuracy of patient demographic information to avoid duplicating a medical recordFollows department procedures when a duplicate medical record assignment is madeComplies with organizational policies on Advance Directives and Patient RightsProvides patients with all regulatory documents, obtain required signatures, and witnesses all patients’ signaturesMaintains department productivity by asking for additional duties when patient flow permitsMakes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/directorDemonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary Reflects commitment to building a supportive work environment and maintains a positive attitude Works closely and professionally with nursing and ancillary departments to foster a team environmentParticipate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access departmentUtilize AIDET:Acknowledge your patient with every encounter, smile, make eye contact, call the patient by nameIntroduce yourself and tell patients about your education, training and competencyDuration of the activity or conversation needs to be stated, Let patients know how long something is likely to takeExplain what you are doing. This will help to put the patient at ease.Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.  These benefits and resources include, but are not limited to:

•Paid Time Off including Vacation, Holidays, and Sick Time

•Retirement Plans

•Medical and Prescription Drug Insurance

•Dental and Vision Insurance

•Disability and Life Insurance

•Paid Parental Leave

•Tuition Reimbursement

•Student Loan Planning Support

•Flexible Spending Accounts

•Wellness Programs

•Voluntary Benefits (e.g., Pet Insurance)

•Community and Volunteer Opportunities

•Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon

•….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO)Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer