Patient Access Representative Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. The Patient Access Representative at Logan Health Rehab – Whitefish plays a vital role in shaping each patient’s experience. As the first point of contact, this position is essential in creating a welcoming environment while ensuring accurate information is collected and communicated across the care team. In this full-time role, you will work closely with other Patient Access Representatives, the clinic Supervisor, and therapy staff to support seamless clinic operations. This role is key to maintaining efficient scheduling, accurate documentation, and strong patient communication—all while contributing to a positive and professional environment for patients and staff alike. Key Responsibilities + Patient Registration & Insurance – Collect and enter accurate demographic and insurance information; verify benefits prior to the initial appointment and monthly thereafter. + Scheduling – Schedule patients for initial evaluations and follow-up appointments. + Authorizations – Submit authorization requests and track approved therapy visits. + Patient Communication – Provide patients with basic education about benefits and potential financial responsibilities; direct more complex questions to appropriate staff as needed. Qualifications Required + Previous experience in an office environment. + Demonstrated ability to provide professional and courteous customer service in person, by phone, and via email. + Strong organizational and multitasking skills with the ability to manage multiple priorities while maintaining accuracy. + Proficiency with computers, electronic medical records (EMR), and insurance processes. + Flexibility to ensure consistent front office coverage. Preferred + Experience in a medical office or rehabilitation/therapy clinic setting. + Bilingual skills. + Additional certifications or healthcare-related training. Schedule Details + Work Week: Monday through Friday, 40 hours per week. + Typical Hours: Patients are scheduled between approximately 7:00 am and 5:45 pm. Exact schedule may vary based on clinic needs and candidate availability. + Evenings/Weekends/Holidays: Not required. Team & Culture Logan Health Rehab – Whitefish is home to a collaborative, multi-disciplinary team of physical, occupational, and speech therapists who serve patients of all ages across a wide range of diagnoses. Our therapists and administrative staff work closely together throughout the day, ensuring clear communication about schedules, patient arrivals, and care coordination. We value professionalism, flexibility, and teamwork—and seek individuals who thrive in a supportive environment where patient care and collaboration come first. Benefits Logan Health offers a comprehensive benefits package to support the health, well-being, and financial security of our employees, including: + Health, Dental, and Vision Insurance + Retirement Savings Plan (401k) with Employer Match + Paid Time Off (PTO) and Holiday Pay + Employee Assistance Program (EAP) for confidential counseling and support services + Professional Development Opportunities and continuing education resources + Additional voluntary benefits to support work-life balance and financial wellness Ready to Join Us? If you are a motivated professional with strong customer service skills who thrives in a collaborative healthcare environment, we invite you to apply today. Join our team at Logan Health Rehab – Whitefish and help us make a meaningful difference in the lives of our patients and community. Shift: Day Shift - Variable Hours (United States of America) Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: + Criminal background check + Reference checks + Drug Screening + Health and Immunizations Screening + Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.