Accountability Objectives:

Responsible for performing the Patient Access process, scheduling surgical and non-surgical procedures in SurgiNet.

Coordinating multiple services in proper sequence, and to all department's special needs for each service. 

Collaborates with multiple departments to best utilize resources and facilities, while accommodating physician preference and patient needs.

Obtains accurate pre-registration and insurance information as well as procedure codes for billing.

Displays a courteous, professional manner, proactively developing customer relationships and giving high priority to customer satisfaction.

Position Qualifications:

Education:

High school diploma, GED or equivalent required.

Courses in word processing or medical terminology preferred.  College classes desirable in a business, public relations, or medical field concentration.

Experience:

Experience scheduling in Cerner Enterprise or SurgiNet scheduling systems.

Ability to spell and type accurately, requires typing of 40 wpm with emphasis placed on accuracy.

Previous scheduling experience with medical terminology and ICD-9-CM and ICD-10-CM coding experience and knowledge of third-party payers preferred.

Special Skill / Aptitudes:

Ability to simultaneously gather verbal information through the use of the telephone and enter data into an on-line computer terminal.

Communication skills necessary in order to question patient/doctor's office in a pleasant courteous and caring manner in telephone conversation.

Good interpersonal skills necessary to interact tactfully when communicating information relevant to departmental policies and procedures.

Ability to organize tasks and retain a variety of detailed procedures as well as problem solve and devise acceptable solutions based on established policies and procedures.

Ability to work independently in a fast-paced environment.

Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.