Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown over time, our values have remained the same. Our group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork, and accountability.
Panorama provides a competitive total compensation package, including a full benefits package and a Profit-Sharing plan. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other. We make a difference in the lives of others by helping them Do More and Feel Better.
Position Overview
The MRI Patient Access Representative is responsible for all aspects of operating the MRI front desk to include: appointment scheduling, patient registration, payment collections, and assisting with patient medical records. This position will cross train to support our clinic front desk and assist as needed.
Essential Functions
Appointment Scheduling
· Schedule MRI and CT appointments.
· Complete follow-up appointments and X-Ray only appointments needed in clinic.
· Coordinate interpretation services as necessary.
Insurance and Collections
· Verify and follow up with authorization as needed to ensure early access for patients.
· Generate estimates for patient collections and explain benefits to patients.
· Effectively collect patient balances before or at time of service.
Medical Records
· Utilize 3rd party systems to send and receive studies from outside facilities.
· Burn CDs for patients while following appropriate HIPAA and medical release requirements.
· Accept fax and email(s) with outside facility reports, upload to patient chart, and communicate status to the patient care team.
· Scan and upload any documentation necessary into the EMR system.
· Collaborate with other team members, including 3rd party companies, to assist in delivering patient medical records.
Customer Service
· Assist patients with all possible needs: filling out paperwork, questions or concerns regarding insurance or account balances, etc.
· Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the requestor as soon as possible for urgent cases.
· Communicate effectively, both verbally and in writing, with all levels: patients, co-workers, supervisors and physicians.
· Keep call transfers to a minimum by being a resource first and ensuring the caller will be directed to the correct department or subject matter expert.
· Maintain and apply knowledge of supported ortho specialties and associated doctors.
Departmental Expectations
· Abide by all safety standards set by the compliance department and participate in annual training, reporting any safety or compliance concern promptly within our compliance tracking system.
· Support the department in maintaining departmental goals and productivity parameters set by leadership.
· Cover co-workers and cross train as necessary to meet the needs of the organization.
· Proactively identify opportunities to enhance patient care and experience by contributing to the development, evaluation, and continuous improvement of clinical systems and care protocols.
· Prepare and maintain supplies and order as necessary.
· Travel to other Panorama offices as necessary.
· Perform other duties as assigned.
Knowledge/Skills Abilities Required
· High School Diploma or GED required.
· 2 Years of medical office or customer service experience preferred.
· Knowledge of EMR system (we currently use EPIC), HIPAA, and OSHA requirements is a plus.
· Exceptional computer, interpersonal, communication, hospitality, and customer service skills.
· Ability to multi-task and prioritize, remain calm under pressure, and work with little supervision.
· Position hours will vary. Evening and Saturday shifts may be required.
Pay information: $18-$21/hour, based on experience
This position is eligible for benefits, including:
Health, Dental and Vision Insurance
Life Insurance
Long-term Disability
Profit Sharing Retirement plan, once eligibility requirements are met
Participation in other voluntary benefits programs.
4 weeks of PTO a year
Panorama Orthopedics & Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.
Salary Description $18-$21/hour