At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Access Manager

                        

LocationDover

                    

FacilityUnion Hospital

                     

DepartmentAdmitting and Registration-Cleveland Clinic Union Hospital

                      

Job CodeT2802E

                     

ShiftDays + Call

                       

Schedule8:00am-4:30am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world.   

Union Hospital is looking to add a Patient Access Manager to the team who will manage the daily operations of the patient registration and access functions within the Patient Access areas, including Outpatient, Surgery, Emergency Department and Central Scheduling. Some of your daily responsibilities will include conducting daily huddles, monitoring time-keeping and tracking attendance, interviewing, hiring and training caregivers and ensuring appropriate staffing levels for an efficient operation. This is a great opportunity for a caregiver who has strong critical thinking skills and an open mind to ensure a strong team culture and that operations are running smoothly. 

A caregiver in this position works days from 8:00AM – 4:30PM, with on-call requirements.  

A caregiver who excels in this role will:  

Assist with developing specific departmental goals, standards and objectives which directly support the organization's strategic plan and vision. 

Manage staff relations including performance management, staff satisfaction and conflict management. 

Perform and oversee scheduling, recruitment, payroll and student engagements. 

Monitor departmental budgets, regulatory compliance, departmental contracts and vendor relations. 

Assist with the development and implementation of policies, procedures, standards and initiatives for the department. 

 

Minimum qualifications for the ideal future caregiver include:  

High School Diploma or equivalent 

Five years of experience in Healthcare or Customer Service Management 

Will consider Finance, HIS, IT or Nursing supervisory experience in high volume facility 

Physical Requirements:

Ability to communicate and exchange accurate information. 

Ability to perform work in a stationary position for extended periods.  

Ability to work with physical records or operate a computer or other office equipment.  

In some locations, ability to travel throughout the hospital system.  

In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities