Site: Wentworth-Douglass Hospital

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Seacoast Cancer Center - Full Time - Great Benefits!

Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Leads support staff by functioning as a go to for day-to-day questions, assists with staff scheduling and providing daily assignments, trains staff, and provides input for performance evaluation.
Does this position require Patient Care? No

 

Qualifications

Seacoast Cancer Center - Full Time - Great Benefits!

Essential Functions:

-Leads staff by providing daily assignments, resolving daily questions/challenges, and supporting staff development.
-Trains and mentors patient access staff, as well as provides input to managers regarding staff performance.
-Greet patients and provide them with exceptional customer service and support.
-Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
-Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
-Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
-Stay up to date with healthcare regulations and policies and be able to apply them in daily operations.

Education
Required: High School Diploma or Equivalent

Preferred: Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Experience
- Required: Registration, Admissions, Billing or related experience 2-3 years
Knowledge, Skills and Abilities
- Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
- Excellent customer service skills, including active listening, empathy, and effective communication.
- Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
- Proficiency in Microsoft Office and electronic medical record systems.

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

789 Central Avenue

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$25.00 - $35.77/Hourly

 

Grade

5

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.